thebeyondurban.in

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Booking Cancellation and Refund

1.Introduction

Refer Beyond Urban (“we,” “our,” or “us”). These Policy govern your use of our website, mobile application, and services (collectively referred to as the “Platform”). By using our Platform, you agree to abide by these terms and conditions.

2.Booking and Reservation

2.1. We facilitate bookings for homestays, weekend stays, and adventure activities across India.

2.2. By making a booking through our Platform, you agree to the terms and conditions set by the respective hosts and activity providers. Please review these terms before making a reservation.

3.Payment

3.1. Payment for bookings is made directly through our Platform. We use secure payment processing methods to protect your financial information.

3.2. Prices and fees are listed in Indian Rupees (INR) and are subject to change without notice.

4.Cancellation and Refunds

4.1. Cancellations Charges

  •       No refund for cancellations made within 10 days prior check-in.
  •       50% of the advance refund for cancellations made within 20 days prior check-in.
  •       100% of the advance refund for cancellation made within 30 days prior check-in.
  •       Booking postponing option will be available subject to availability

4.2. To request a refund, you must adhere to the cancellation policy provided by the host or activity provider. Refunds will be processed according to their terms.

4.3. We reserve the right to charge a processing fee for handling refunds, as specified in the cancellation policy.

5.Refund Policy

 

  • 5.1 Cancellation by the Guest

    5.1.1. If you wish to cancel a booking, please review the cancellation charges mentioned in 4.1

    5.1.2. Refunds, if applicable, will be processed according to the cancellation policy and timeline set by the host or activity provider.

    5.2. Cancellation by the Host 

    5.2.1. In the event that a host cancels a reservation, you will receive a full refund as per their cancellation policy.

    5.3. Disputes and Exceptions

    5.3.1. If you encounter extenuating circumstances or have a dispute regarding a refund, please contact us at [contact email/phone] to resolve the issue.

    5.4. Processing Time

    5.4.1. Refunds will be processed as soon as possible, but the processing time may vary depending on the payment method and the policies of the host or activity provider.

    5.5. Processing Fee

    5.5.1. We reserve the right to charge a processing fee for handling refunds, as specified in the cancellation policy.

    5.6. No-Show Policy

    5.6.1. If you fail to show up for a reservation without prior cancellation, you may not be eligible for a refund. Please refer to the host or activity provider’s no-show policy.

    5.7. Force Majeure

    5.7.1. In cases of unforeseen circumstances such as natural disasters or government-imposed restrictions, the refund policy may be adjusted by the host or activity provider. Please refer to their specific force majeure policy.

    By making a booking, guests acknowledge that they have read, understood, and agree to abide by these terms and conditions.

    For further inquiries or assistance, please contact us at [contact information].